Each major hotel brand allows you to book a hotel room using its loyalty program points. The cancellation policy is different from brand to brand and could be different from paid with cash reservations. The cancellation policy can also depend on whether the property is a hotel or resort.
Below is a summary of cancellation policy for hotel rooms booked with points:
Best Western: 72 hours. Cancel before 04:00 PM hotel time 3 days prior to avoid a charge.
Marriott & SPG: 48 -72 hours in advance for All Standard Rate + Award Reservations In North/Latin America & The Caribbean.
Hilton: 48 hours. 48 Hours advance notice required for Awards Reservations to avoid cancellation penalties.
Haytt: 24 Hours. Cancel 24 hours prior to arrival to avoid first night penalty.
IHG: 24 Hours. Canceling your reservation before 6:00 PM a day before will result in no charge. Canceling your reservation after 6:00 PM (local hotel time) on a day before, or failing to show, will result in a charge of 1 night per room to your credit card. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation. Points + Cash bookings are charged immediately, and cancellations are refunded in points only.
Wyndham: 24 Hours. TO AVOID BEING BILLED CANCEL BY 06:00 PM a day before; PENALTY AMOUNT of first night PER ROOM PLUS TAXES
Club Carlson: 0 Hours. Cancel by 6:00 PM hotel time on the day of arrival to avoid penalty. Late cancellations will result in a penalty of first night’s Gold Points®. Failure to cancel this reservation will result in a penalty of all Gold Points® for the entire stay.
Please check the particular cancellation policy at the time of booking as it might have changed from the date of publication.
Last Updated 8/6/2017